Tata Business Support Services Recruitment for Fresher's on 27th to 30th Jan 2015 As a Customer Care Executive @Hyderabad.

About Company :

Name of the Company : Tata Business Support Services

Company Website : http://www.tata-bss.com/in/

Job Role : Customer care Executive

Qualification : 12th Pass / Diploma 

Experience : Fresher's (2013 and 2014 Pass outs)

Salary Compensation : As per Company

Job Location : Hyderabad

Interview Location : Hyderabad

Job Purpose :
To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

Ø   Attend inbound calls of customers with regards to give or take information.

Ø  Ability to up sell/ cross sell.

Ø  Ability to understand what makes the customer tick.

Ø   Implement all feedback given by Supervisors.

Ø   Questions team leader or manager to obtain full understanding of what information is being requested.

Ø  Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

Ø    Manage length of calls.

Key KPI to be delivered by the role:

·         Service levels and quality of resolution provided for service requests processed.

·          Nil Repeat requests(Calls/SMS/Emails etc)

Note: – we have openings for optional languages like Kannada, Malayalam,Tamil, Marathi, Assamese.

Age: 18 years onwards

Working Hours for the process:

§   Process timings –Rotational shifts (Including night shifts)

§   Weekly Off – Rotational

Interview Process:-
1. Group Discussion
2. Aptitude Test
3. HR Round
4. Operations Round

Please Carry the Below Documents :

# Copy of Updated Resume and 2 Passport size Photos.

# Photo ID Proof (Pan-Card or Voter id or College id or Driving License       or Aadhar Card)

Apply Mode : Walk-in
Date of Walk-in : 27th to 30th January 2015
Time of Walk-in : 09:00 AM – 1:00 PM only

Walk-in Address:  TATA BUSINESS SUPPORT SERVICES
                             Vijay Sai towers 7th Floor

                             Above Reliance Digital show room

                             Opp BJP party office Kukatpally, Hyderabad .

Contact person:B.Vinay kumar
Contact Number : 040-66951995.



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